Keep CompanyChild safety standards
Keep Company is for adults. This page sets out our standards against child sexual abuse and exploitation (CSAE), how to report a concern, and what we do about it.
What is not allowed
No child sexual abuse or exploitation, ever
Child sexual abuse material (CSAM), and any content or behaviour that sexualises a child, is completely forbidden. There is no warning and no second chance: the account is closed, the content is kept as evidence, and the matter is reported to the authorities.
This covers photos, voice notes, messages, profile text and anything else a person can put into the app.
Nobody under 18
You must be 18 or over to use Keep Company. The app refuses to create an account with a date of birth under 18, and an account later found to belong to someone under 18 is removed, whether we find it ourselves or someone reports it. We also ask Google Play to keep the app away from users it knows to be under 18.
The checks that run
- Age at sign-up. A date of birth is required, and anyone under 18 is turned away.
- Every photo is checked first. A new photo is seen by nobody but its owner until it has been checked. Explicit content closes the account, and anything borderline is held back for a person to look at.
- A message filter. Messages are checked automatically. When the filter catches a harmful one, the sender is warned, the message is marked with a warning for the person receiving it, and a person on our team reviews it.
- Anyone can report, in the app. Every profile and every chat has a report option. "They seem underage" is one of the reasons, and it is the one we act on first.
How to report a concern
In the app. Open the profile or the chat, choose Report, and pick "They seem underage". The person is never told who reported them.
By email. If you cannot use the app, or you are reporting for someone else, write to care@keepcompany.in with "Child safety" in the subject line. It is escalated as soon as it arrives.
If a child is in danger right now, contact the police first. In India, call 112 (emergency) or 1098 (Childline), and you can report online at cybercrime.gov.in. Tell us as well so we can stop the account, but do not wait for us.
What happens after a report
- A child safety report is urgent and is reviewed by a person, not only by an automatic check.
- The account is suspended while we look into it.
- Confirmed CSAE closes the account for good, and its owner is blocked from making another.
- Evidence is kept, not deleted, so investigators have something to work with.
- We report to the authorities as Indian law requires, and we cooperate with lawful requests from them.
Our point of contact
Our point of contact is Jyotika, who can speak about how we prevent CSAE and how we comply with the law, and can be reached by Google and by law enforcement at any time:
- Email: care@keepcompany.in
- Mobile: +91 8830123947
Keep Company is run by Good Life. These standards sit alongside our community guidelines and Privacy Policy, and we review them as the app and the law change.