Contact us

Last updated 24 September 2026

One address, read by a person.

Write from the email address on your account if you can, so we can find it without asking. We aim to answer within two working days. Anything about safety, a child, or a closed account is read first.

Who you are writing to

Keep Company is run by Good Life, India, at Upper Ground Floor, UG-26, Radha Palace, Gurudwara Road, Gurugram, Haryana 122001. Email is the quickest way to reach us. The same email address handles privacy requests under the Digital Personal Data Protection Act, 2023, appeals against a closed account, and reports about another person.

Quicker ways for common things

• Report someone. From their profile or inside the chat, in a couple of taps. A person reads every report, and they are never told who made it. How safety works
• A payment or a subscription. Cancelling and most refunds happen in Google Play or the App Store, not with us. Cancelling and refunds
• Appeal a closed account. Write to us from the account's email address. How appeals work
• Delete your account. From inside the app, straight away. What deleting removes
• Send feedback. In the app, under Account & data, then Send feedback.

Grievances

If something we did was wrong and an ordinary email did not fix it, write to care@keepcompany.in with "Grievance" in the subject line. It goes straight to our Grievance Officer, Gaurav Grover. We acknowledge a grievance within 24 hours and resolve it within 15 days, as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 require.

If someone has shared an intimate or sexual image of you without your consent, or one that pretends to be you, put "Urgent: image" in the subject line. We act on these within 24 hours.

For a privacy complaint you are not satisfied with, you can also go to the Data Protection Board of India.

Not for emergencies